At Ingeteam we dedicate our energy, knowledge gained during more than 80 years of experience and will, in creating unique INDAR submersible motors and pumps that outperform the requirements and expectations of our customers as well as accompanying them throughout the whole life cycle of the product with our PREMIUM SERVICE.

Our goal is to create a bond through the supplied technology and to build a loyal relationship through the best service. This is the reason why INDARCARE was born. An accessible connection to bring our customers Ingeteam's Service Portfolio in the Water Sector: Spare Parts, Repairs, Life Extension Programs, Digitalization, Engineering Services, Real Condition Tests Bench, and everything that you need at your project.

Together with Ingeteam Water as a partner our clients in today’s increasingly competitive markets are able to:

Improve efficiency and reliability of the installation

Cost Optimization and Profit increasement

Early Detection and Repair of Failures

OUR PORTFOLIO

DIGITAL SERVICES AND DATA TRANSFORMATION

We provide our most demanding clients with business intelligence tools with the aim of improving the efficiency of the asset life cycle management.

Through sensorization, monitorization and proactive data collection, and control of the operation of the system we are able to implement our Predictive Actuations software that collects, stores and analyses data from different items of the equipment. The analysis of this data therefore facilitates the diagnosis of the assets, based on their operating condition.

Our Digital Services are based on self-developed technology of Digital Twins, Edge Computing and Intelligent Algorithms capable of taking decisions at the Operation and Maintenance of the facilities though IoT connectors. This way the clients can perform On-Condition maintenances and early fault detection. Additionally, our clients will be able to make the most of the pool of historical information of all our projects and data collection around the world and use this Benchmarking to identify potential patterns of behaviour of the plant and understand completely the behaviour of the equipment.

INDARCARE is a Personalised Service Mobile and Web App that covers all stages and contact points between Ingeteam Water and our Clients. Thanks to INDARCARE the clients are able to complete the Commissioning and Start-up of all their equipment, contact directly with us upon any need or requirement of the installation, access our portfolio, and ask for technical and engineering assistance.

INDARCARE Mobile App / Web Version

INDARCARE is a customised mobile and web application that covers all the stages and points of contact between Ingeteam Water and its customers. This service seeks customer satisfaction and the continuous improvement of products and services.

Through INDARCARE the clients are able to complete the Comissioning, Start-Up of all their equipment, contact directly with Ingeteam Water upon any need or requirement of the installation, access our portfolio, technical and engineering assistance either through the phone at our Mobile App or through the Web version.

INGETEAM PREMIUM SUPPORT

Life Extension Programs accompanied with Long Term Service Agreements (LTSA) which address all age-related issues of the pump, and enhance its reliability, field maintenance, safety, and use control, reducing the risks associated with equipment failure up to 20 years after Commissioning.

LTSA
Warranty extension programmes
Premium technical support

FIELD SERVICES

Our man-power reaches the most remote locations and we are able to offer high quality services through our Technical Experts and Local Partners.

Ingeteam's expert personnel will provide support to ensure that any project milestone is met under the best safety and performance standards, in a fast and flexible manner:

Installations, Comissioning and Start Ups of the equipment
De-comissionings, in case of replacement or modernization of the plant.
On site tests, checks and operational inspections.

REPAIRS & OVERHAULS

We are specialists in Root Cause Analysis and reliable Repairs under the most demanding quality standards, maintenance and life extension solutions. We study and verify the condition of your equipment.

Winding, Balancing, critical spare replacement and other hydraulics and electrical checks supported on:

Real duty condition testing laboratories
Determination of remining useful life
Performed both in our facilities and in the field
Local workshops with original spare parts and quality processes

REHABS & MODERNIZATION

In case installation Duty Point Alteration happens and the pumps lose efficiency becoming an obsolete solution, our Engineering Department support you on the process Minimizing the Stop of Service:

Improvement teams for systems consulting and optimization
Planning and design of problem solving
Replacement of elements in poor condition
Optimization of the hydraulic point & efficiency Roto-dynamic analysis

SPARE PARTS MANAGEMENT

Ingeteam is committed to supply high-quality original spare parts to perform the repairs of our clients.

We develop Particular Studies of the Project Requirements, Forecast Necessities and Express Line & Priority Manufacturing, in order to ensure:

Optimization of stock levels
Maximize the availability of the components
Reduce downtime for each action
Interchangeability and standardization

SERVICE CENTRES

We have Service Centres that provide the necessary support to our customers' needs in terms of the entire portfolio of services in the following nations:

Spain, France, Belgium, UK, Italy, Germany, Denmark, Romania, Bulgaria
USA and Mexico
Brazil, Chile, Panama, Uruguay, Peru
South Africa, Morocco
Egypt, Saudi Arabia, UAE
India, Malaysia, Philippines, Australia